SE Mellor Ltd t/a Shaun Mellor Property
| Trading name | Shaun Mellor Property |
| Legal entity | SE Mellor Ltd |
| Registered address | 55 Fountain Street, Morley, Leeds, LS27 0AA |
| Company number | 6072574 |
| VAT registration number | 981999441 |
| Professional membership | Member of The Property Ombudsman Limited |
Effective date: 30th April 2026
1. Who we are
This privacy policy explains how SE Mellor Ltd trading as Shaun Mellor Property ("Shaun Mellor Property", "we", "us" or "our") collects, uses, stores and shares personal information. It applies to visitors to our website, people who contact us, prospective and current landlords, tenants, sellers, buyers, applicants, guarantors, contractors, suppliers and other individuals whose information we handle in connection with our property services.
We are the controller of personal information described in this policy, unless we explain otherwise in a particular situation.
You can contact us about this policy or your personal information at:
- Post: 55 Fountain Street, Morley, Leeds, LS27 0AA
- Email: info@shaunmellor.com
- Telephone: 0113 292 0801
- Website: www.shaunmellor.com
2. Personal information we collect
The personal information we collect depends on how you use our website and services. It may include:
- Identity and contact details, such as your name, postal address, email address, telephone number and communication preferences.
- Property and transaction information, such as property address, property details, viewing preferences, offers, tenancy or sales progression information, maintenance issues and related correspondence.
- Lettings and referencing information, such as employment status, income information, references, right-to-rent documents, guarantor details, affordability information and tenancy-history information.
- Financial information, such as bank details, invoices, deposits, rent payments, fees, refunds and records required for accounting or tax purposes.
- Website and technical information, such as IP address, browser type, device information, pages visited, enquiry forms submitted, cookie identifiers and analytics information.
- Marketing information, such as your preferences for receiving updates, newsletters, property alerts or other communications from us.
- Special category or sensitive information where relevant and lawful, for example accessibility requirements or information needed to make reasonable adjustments. We only collect this where necessary and with an appropriate lawful basis.
- Identification, compliance and fraud-prevention information, such as ID documents, anti-money-laundering checks and records needed to comply with legal or regulatory obligations.
3. How we collect information
We may collect personal information:
- Directly from you when you complete a website form, call us, email us, visit us, register for property alerts, book a valuation or viewing, make an offer, apply for a tenancy or otherwise use our services.
- From landlords, tenants, sellers, buyers, guarantors, family members, representatives, employers, referees, contractors and professional advisers where they provide information relevant to our services.
- From third parties and public sources, such as property portals, referencing providers, identity-verification providers, anti-money-laundering providers, credit reference agencies, Companies House, HM Land Registry, local authorities and publicly available registers.
- Automatically when you use our website, through cookies, analytics tools, server logs and similar technologies.
4. How and why we use personal information
We use personal information for the purposes set out below. Under UK data protection law, we must have a lawful basis for each use of personal information.
| Purpose | Examples of use | Likely lawful basis |
|---|---|---|
| Responding to enquiries and managing relationships | Answering questions, arranging valuations or viewings, maintaining contact records, handling complaints or service requests. | Legitimate interests; contract or pre-contract steps. |
| Providing property services | Marketing properties, arranging viewings, processing offers, managing lettings or sales progression, property management and maintenance coordination. | Contract or pre-contract steps; legitimate interests. |
| Tenant, buyer, seller and landlord checks | Referencing, right-to-rent checks, anti-money-laundering checks, identity verification, affordability checks and fraud prevention. | Legal obligation; legitimate interests; contract or pre-contract steps. |
| Payments and accounting | Processing fees, rent, deposits, invoices, refunds, bookkeeping, tax and VAT records. | Contract; legal obligation; legitimate interests. |
| Website operation and security | Running the website, dealing with technical issues, preventing misuse, improving user experience. | Legitimate interests; legal obligation where applicable. |
| Marketing and property alerts | Sending requested updates, newsletters, property alerts and information about relevant services. | Consent where required; legitimate interests for certain existing-customer communications, subject to opt-out rights. |
| Legal, regulatory and dispute matters | Keeping records, exercising or defending legal claims, responding to regulators, insurers, professional bodies or The Property Ombudsman. | Legal obligation; legitimate interests; establishment, exercise or defence of legal claims. |
5. Cookies and similar technologies
Our website may use cookies and similar technologies to make the website work, improve performance, remember preferences, analyse website use and support marketing or property-enquiry functionality. Essential cookies are needed for the website to function. Non-essential cookies, such as analytics or advertising cookies, should only be used where the required consent has been obtained.
You should ensure your website has a cookie banner or cookie preference tool where required, and that it accurately lists the cookies and similar technologies actually used on the website.
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6. Marketing communications
We may send you marketing communications or property alerts where you have asked to receive them, where you have given consent, or where the law otherwise allows us to contact you. You can opt out of marketing at any time by using the unsubscribe link in our emails, changing your preferences or contacting us using the details in this policy.
We will not sell your personal information to third parties for their own marketing purposes.
7. Who we share personal information with
We may share personal information where necessary and lawful with:
- Landlords, tenants, sellers, buyers, prospective applicants, guarantors and their representatives, where needed for a property transaction or service.
- Referencing, identity-verification, credit-checking, fraud-prevention and anti-money-laundering providers.
- Property portals, website providers, CRM providers, email and IT providers, document-storage providers, payment providers and other service suppliers who support our business.
- Contractors, maintenance providers, surveyors, photographers, energy assessors, inventory clerks and other property professionals.
- Solicitors, conveyancers, accountants, insurers, debt-recovery providers, courts, tribunals and professional advisers.
- Regulators, law-enforcement bodies, local authorities, HMRC, Companies House, HM Land Registry, deposit-protection schemes, redress schemes and The Property Ombudsman where required or appropriate.
- Any buyer or prospective buyer of our business or assets, subject to appropriate confidentiality and data-protection arrangements.
Where we use service providers to process personal information for us, we expect them to process it only on our instructions and to protect it appropriately.
8. International transfers
Some of our service providers may process personal information outside the UK. Where this happens, we will take steps designed to ensure that appropriate safeguards are in place, such as an adequacy decision, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or another lawful transfer mechanism.
9. How long we keep personal information
We keep personal information only for as long as necessary for the purposes for which it was collected, including to provide services, comply with legal, accounting and reporting requirements, resolve disputes, enforce agreements and maintain appropriate business records.
Retention periods vary depending on the type of information and the reason we hold it. For example, enquiry records may be kept for a shorter period than transaction, tenancy, accounting, tax, anti-money-laundering or complaint records.
10. How we protect personal information
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, password protection, staff procedures, supplier due diligence and secure disposal practices. No website, email or IT system is completely secure, so please take care when sending information to us electronically.
11. Your rights
Under UK data protection law, you may have the following rights in relation to your personal information:
- The right to be informed about how your personal information is used.
- The right of access to a copy of your personal information.
- The right to rectification if information is inaccurate or incomplete.
- The right to erasure in certain circumstances.
- The right to restrict processing in certain circumstances.
- The right to data portability in certain circumstances.
- The right to object to processing in certain circumstances, including direct marketing.
- Rights relating to automated decision-making and profiling, where applicable.
- The right to withdraw consent where we rely on consent. Withdrawal does not affect processing carried out before consent was withdrawn.
To exercise your rights, please contact us using the details in section 1. We may need to verify your identity before responding. Some rights are subject to exemptions or limitations under data protection law.
12. Complaints
We hope you will contact us first if you have concerns about how we handle your personal information, so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. The ICO can be contacted via www.ico.org.uk or by telephone on 0303 123 1113.
As we are members of The Property Ombudsman Limited, complaints about property services may also be eligible for consideration through The Property Ombudsman scheme where applicable. This does not replace your data-protection rights.
13. Links to other websites
Our website may contain links to third-party websites, property portals, social media platforms or other services. We are not responsible for the privacy practices or content of those third-party sites. You should read their privacy policies before providing personal information to them.
14. Changes to this policy
We may update this privacy policy from time to time. The latest version will be posted on our website and will show the date it was last updated. Where changes are significant, we may take additional steps to bring them to your attention.