IMPORTANT – WHAT TO DO IN THE EVENT OF AN EMERGENCY.

If you have an emergency outside of our normal business working hours (Monday – Friday 08:30 – 17:30 and Saturday 09:00 – 13:00) please follow the instructions below:-

Any emergency is defined as:

A risk of danger to the health, safety and security of a tenant at the property, or a risk of danger to the health safety and security of a third party at the property; or a defect that affects the structure of the property or may cause serious damage to the property if no action is taken.

If you believe you have a genuine emergency which cannot wait until our office reopens, please call the office and leave a voicemail and also raise the issue by clicking the next button below.

Step 1 of 5 - Select a Request Type
Step 2 of 5 - Details about your Request
Step 3 of 5 - Upload your Pictures
Step 5 of 5 - Enter Your Contact Details

Please select an issue from the following options

Air Conditioning

Alarms and Smoke Detectors

Appliances

Basin

Bath

Bathroom and Toilet

Bed

Bedside Table

Bin Store

Blinds

Bookcase

Broken Glass

Broken Television

Carbon Monoxide Alarm

Ceiling

Chest of Drawers

Chimney

Coal or Soild Fuel Powered Heating

Communal Doors

Communal/Shared Facilities

Curtains

Doorbell

Doors, Garages and Locks

Electric Shower

Electricity

Electricity Powered Heating

Exterior and Garden

External Door

External Lighting

Extractor Fan

Fire

Flat Roof

Floors

Floors, Walls, Stairs, Ceiling

Furniture

Garage Door

Gas Powered Heating

Heated By Electricity

Heated By Gas

Heating

Heating Controls

Hot Water

Immersion Heater

In Garden

Insects

Intercom

Internal Door

Internal Lighting

Kitchen

Kitchen Appliances

Kitchen Units and Larder

Landings/Stairwells

Leak

Lift

Lighting

Locks and Keys

No Power

On Property

Other

Parking

Pests/Vermin

Postboxes

Radiator

Rodents

Roof

Security Alarm

Shared Heating

Shared Heating/Hot Water

Shower

Sinks and Taps

Smell Gas?

Smoke Alarm

Sockets

Sofa

Split Air Conditioner

Stairs

Table

Tiled/Pitched Roof

Tiles

Toilet

Tower Air Conditioner

Tumble Dryer

Walls

Wardrobe

Washing Machine

Water

Water and Leaks

Window Frame

Window Locks

Window Mounted Air Conditioner

Windows

Worktop

Please provide any further details in the box below

Please upload up to 3 photos relating to the issue

Picture 1

Picture 2

Picture 3

Note: Images may not exceed 8mb in size and must be in a jpg/jpeg format

Please enter your contact details below to submit the request

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[{"MaintenanceRequestID":2,"Description":"If you have a gas leak or you can smell gas you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999.\r","DisplayOrder":0,"Critical":true},{"MaintenanceRequestID":2,"Description":"\n\r\nAfter that you must report this issue both through this system and by telephone.","DisplayOrder":1,"Critical":true},{"MaintenanceRequestID":6,"Description":"For issues relating to communal or shared facilities there is usually a person/company responsible for managing these.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":6,"Description":"We would suggest contacting them yourself with details of the issue, if you are usure how/who to contact please continue to submit this request and we will try to notify the relevant person/company.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":11,"Description":"If you are experiencing issues with the Heating in your property, please ensure that the timer controls are setup correctly.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":11,"Description":"If you are unsure how to do this, please refer to the manufacturer’s manuals, these can be found online.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":11,"Description":"If the above does not resolve the issue please continue to submit this request.\r\n","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":12,"Description":"If you are experiencing issues with the Hot Water in your property, please ensure that the timer controls are setup correctly.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":12,"Description":"If you are unsure how to do this, please refer to the manufacturer’s manuals, these can be found online.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":12,"Description":"If the above does not resolve the issue please continue to submit this request.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":23,"Description":"If there is a fire at the property under no circumstance should you try to put it out yourself. ","DisplayOrder":0,"Critical":true},{"MaintenanceRequestID":23,"Description":"You must immediately evacuate the property and then contact the emergency services to report the fire. After that you must contact us by telephone.","DisplayOrder":1,"Critical":true},{"MaintenanceRequestID":28,"Description":"If your carbon monoxide alarm is battery powered please check if the batteries require replacement before submitting your request.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":28,"Description":"If you are unsure who is responsible for changing the batteries in your carbon monoxide alarms please consider checking the terms of your agreement.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":30,"Description":"If your smoke alarm is battery powered please check if the batteries require replacement before you submit your request.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":30,"Description":"If you are unsure who is responsible for changing the batteries in your smoke alarms please consider checking the terms of your agreement.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":53,"Description":"If you are unable to get access to the property or if the property is unsecure then you must contact us immediately by telephone.","DisplayOrder":0,"Critical":true},{"MaintenanceRequestID":55,"Description":"If the power outage is localised in one room/section of the property please first check if any circuit breakers require resetting in your fuse box.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":55,"Description":"If there is no power throughout your property please check with your electricity provider that there are no general outages, unpaid bills or other reasons why there may be a loss of power in the property.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":55,"Description":"If it is not due to any of these reasons then please submit this request and contact us via telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":56,"Description":"If the power outage is localised in one room/section of the property please first check if any circuit breakers require resetting in your fuse box.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":56,"Description":"If there is no power throughout your property please check with your electricity provider that there are no general outages, unpaid bills or other reasons why there may be a loss of power in the property.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":56,"Description":"If it is not due to any of these reasons then please submit this request and contact us via telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":70,"Description":"Please first check the boiler is turned on.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":70,"Description":"If you are unable to turn the boiler on or if the boiler is on and there is still no hot water after waiting for the water to heat please continue to submit this request.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":70,"Description":"If this is an emergency please also contact us by telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":71,"Description":"Please first check your boiler is turned on.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":71,"Description":"If you are unable to turn the boiler on or if the boiler is on and there is still no hot water after waiting for the water to heat please continue to submit this request.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":71,"Description":"If this is an emergency please also contact us by telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":73,"Description":"Please first check the boiler is turned on.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":73,"Description":"If you are unable to turn the boiler on or if the boiler is on and there is still no hot water after waiting for the water to heat please continue to submit this request.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":73,"Description":"If this is an emergency please also contact us by telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":77,"Description":"Please first check the boiler is turned on.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":77,"Description":"If you are unable to turn the boiler on or if the boiler is on and there is still no hot water after waiting for the water to heat please continue to submit this request.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":77,"Description":"If this is an emergency please also contact us by telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":78,"Description":"Please first check the boiler is turned on.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":78,"Description":"If you are unable to turn the boiler on or if the boiler is on and there is still no hot water after waiting for the water to heat please continue to submit this request.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":78,"Description":"If this is an emergency please also contact us by telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":84,"Description":"Please ensure the isolation switch is turned on, this may be located in the store cupboard or near your fuse box.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":84,"Description":"Please also ensure the vent is fully open and clear of debris.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":84,"Description":"If the issue still persists then please continue to submit this request.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":91,"Description":"If your Washing Machine is not draining or spinning, please ensure the drain filter is clear from any obstructions.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":91,"Description":"If you are unsure on how to do this, please consult the user manual for your appliance these are usually available for free online.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":91,"Description":"If this does not resolve the issue, please continue to submit this request.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":94,"Description":"If a lightbulb replacement this would usually the responsibility of the occupier of the property.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":94,"Description":"To be sure please check the terms of your contract.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":105,"Description":"In the event of a leak causing damage to the property please contact us by telephone immediately.","DisplayOrder":0,"Critical":true},{"MaintenanceRequestID":105,"Description":"If the leak originates from inside the property you should turn the water off to prevent further damage.","DisplayOrder":1,"Critical":true},{"MaintenanceRequestID":105,"Description":"If the leak is coming from another property next to yours you must try and contact the occupants of that property as soon as possible.","DisplayOrder":2,"Critical":true},{"MaintenanceRequestID":109,"Description":"If the property is unsecure then you must contact us immediately by telephone.","DisplayOrder":0,"Critical":true},{"MaintenanceRequestID":112,"Description":"If the property is unsecure then you must contact us immediately by telephone.","DisplayOrder":0,"Critical":true}]

Maintenance Request

IMPORTANT – WHAT TO DO IN THE EVENT OF AN EMERGENCY.

Please select an issue from the following options

Please provide any further details in the box below

Please upload up to 3 photos relating to the issue

Please enter your contact details below to submit the request